Tech support

Is there some secret to getting an answer from those folks? I realize that they won't respond to anything that has been covered in a forum, but it's impossible to FIND everything in forums. At least they could direct us to that answer. Yeah, a lot to ask from a free service, but hey. That's all, just venting. And speaking of woodchucks, Angie asks how much wood could a woodchuck chuck, if a woodchuck could chuck wood? That comes up because we were talking about the woodchuck that had a hole in our backyard untill we filled it in and planted a Yucca there, then he had to use his hole next door so that Skippy the dog could chase him. That is, until I saw a flat woodchuck in the street and we haven't seen ours since. Coincidence?