How to really get response from Customer Support? I've been sending billing ticket, email, DM to the owner account both on TN and also Twitter, but none is being read or responded.
Recently I just purchased the upgrade to Lifetime using Crypto as the payment, it's been more than 24 hours but my account still not upgraded. The payment is successful, I've received the receipt.
In the past I've bought the Platinum upgrade and face similar problem, but the owner is responding when I'm reaching through Twitter DM. Also, I still receiving responses on tickets for other issues in the past when I'm still active using the site few years ago. But for the past few days there are no responses at all.
What should I do?
Replies
- JO
JohnFeb 28, 2026There was a post a few days ago indicating they may have been on vacation and both accounts had gone many days without logging in. Both accounts have logged on today, so they may be back now.
John aka cobeachbum
ReactReply - STStanley TanuwijayaOriginal PosterMar 2, 2026
Until this moment still no response. None of my ticket and messages is being read either.
ReactReply - HA
HawkMar 4, 2026Payment Assistance Wizard This tool can assist you in ensuring a recent payment has been applied to your account. It will automatically check your account to fix any issues that may be associated with your payment. Click the button to begin: https://www.truenudists.com/help/payments/
ReactReply - STStanley TanuwijayaOriginal PosterMar 4, 2026
I already check that. It directs me to send the Billing Ticket because the payment is successful but not effective. No other solution it gave me other than to send ticket to the Support. But it still left Unread. I've sent 3 tickets since then.
I don't know what's the issue, none of my DM is read either. It's so frustrating for me being ignored like this.ReactReply - STStanley TanuwijayaOriginal PosterMar 13, 2026
finally got a response and help after weeks of messaging on various platforms. what a huge relief.
ReactReply