Hello,
We fixed the message reply bug this morning. If you are still having issues please refresh the page.
Thank you,
teamtrue2
Replies
- TE
TeamTrue2Original PosterAug 9, 2019Hello,
We fixed the message reply bug this morning. Please log out, refresh your page and log back in.
Thank you,
teamtrue2ReactReply - ST
StefanAug 11, 2019Nope, still not working. Cleared and restarted the browser. Tried with other browser. Tried on another machine. There is still something worng on the server side...
ReactReply - FL
flsmoothieAug 11, 2019Im seeing the recipient read mine, but I dont get theirs. Maybe they dont get mine, but the site is checking them off anyway. Also, all the spaces between paragraphs are gone.
ReactReply - AL
AlexAug 12, 2019Good Morning and no sorry but it not be solved.
Greetings
ReactReply - DA
DavidPaul69Aug 12, 2019Logged out. closed all browsers and logged in from scratch. It is not working for me. I get the message sent box but the message appears to be lost. I had no idea email was not working so I have wasted ages writing to friends last night and today :-(
ReactReply - TE
TeamTrue2Original PosterAug 12, 2019Hello,
Just to clarify when you go to to your messages, and then click "sent messages" the messages you sent aren't there? Can you please tell me what web browser you are using and what devise? I need to know because when I test my messages I can see the sent ones and respond to my inbox. I'm trying to replicate the issue. As there was an earlier issue but that has been fixed.
teamtrue2
ReactReply - ST
StefanAug 12, 2019Yes, I just tried it again in firefox and chrome. I have never been on the site on chrome before.
I put in my reply message. Click send. The message "message sent" appears. But then, when the chat history with my contact is being reloaded my reply is not there.
When I change to "sent messages" the message is not there.
The last message there for me is from 4 days ago. I tried to sent at least 10 or so messages since then.ReactReply - MEMemberAug 12, 2019
Ok, looks like there were a few issues with the reply area. I believe I've got them all wrapped up and fixed. If you could confirm that I'd appreciate it.
ReactReply - ST
StefanAug 12, 2019Okay, thanks for taking care of this issue!
Now, it works more or less:
When I reply it will show the "message sent" box and then go back to the messages overview. When I then go into the chat with my contact again, i see that the history has my reply included.
I think it would be better, if we had the old behaviour where it was reloading the chat history with the contactand showed your reply. So, you could be sure it was sent. Also, in the "sent messages" area the message now appears again.ReactReply - JO
JoeyAug 12, 2019im having trouble deleting my messages and having hem stay gone. every time i delete they keep coming back
ReactReply - BA
Barefoot5977Aug 13, 2019Nope, still broke. I-phone is the platform. Message says sent, but goes to ???? Not in sent folder.
ReactReply - TE
TeamTrue2Original PosterAug 13, 2019Can you please try logging out, refreshing the page and logging back in. I just tested this on a I Phone and it works properly for me.
teamtrue2
ReactReply - MEMemberAug 13, 2019
I replied to a message in the last hour and I just now looked and nothing is in the sent box. No evidence of every sending it. Don't know if they got it or if they just haven't replied.
Later,
ReactReply - FL
flsmoothieAug 13, 2019[quote]I replied to a message in the last hour and I just now looked and nothing is in the sent box. No evidence of every sending it. Don't know if they got it or if they just haven't replied. Later,[/quote] Same for me.ReactReply - EM
Eamonn Mac AmhlaoibhAug 13, 2019hi i was sending message a while go and now have to enter a code ?
ReactReply - MEMemberAug 13, 2019
This is still not working !!
we are paying for a service and we are facing issue every time, this is not a normal way to ensure clients.
Can someone fix it ASAP !ReactReply - MEMemberAug 13, 2019
System is testing fine across platforms, so I believe it's a caching issue. There may be an old javascript file cached on your computer. I've purged the CDN. Please clear your cache and let me know if it's still an issue
ReactReply - JO
JohnAug 13, 2019[quote] I think it would be better, if we had the old behaviour where it was reloading the chat history with the contactand showed your reply. So, you could be sure it was sent. Also, in the "sent messages" area the message now appears again.[/quote] Yes I think this would be much better. When sending a message the page would refresh as soon as you hit sent and the new reply would be at the top of the list in the message window. One other tiny problem, is anyone else seeing the "number notification" at the top of their screen when they log in bu when i click it ALL my messages are being shown as unread??? Only the new messages number is being showing in the notification tab but when i click that tab the drp down list is all UNREAD messages.ReactReply - FL
flsmoothieAug 13, 2019[quote]System is testing fine across platforms, so I believe it's a caching issue. There may be an old javascript file cached on your computer. I've purged the CDN. Please clear your cache and let me know if it's still an issue[/quote] From what you write, it seems JS files don't get new names as they are updated. If each had a unique name (for example, date added to it), old cached files should not be a problem, as they wouldn't be accessed.ReactReply - MEMemberAug 14, 2019
There is a querystring variable that should force an update, but sometimes it just doesn't
ReactReply - BA
Barefoot5977Aug 14, 2019Still no worky, I power cycled the I-Phone and tested again. Message shows sent but does not show in the sent list. No indication that it failed.
ReactReply - MEMemberAug 14, 2019
Power cycling will not clear your cache
https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
ReactReply - BA
Barefoot5977Aug 16, 2019Manually cleared my cache, still broke. I can message from their homepage but not my homepage message app. I do recieve messages. I- phone platform.
ReactReply - PP
Private PartsAug 18, 2019I have the same problem. I send a message, it says it was sent successfully, but it doesn't show in the list of sent messages. I've tried Microsoft Edge, Chrome and Safari on different devices.
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