Hello,
We fixed the message reply bug this morning. If you are still having issues please refresh the page.
Thank you,
teamtrue2
Replies
- TETeamTrue2Original PosterAug 9, 2019Hello,
We fixed the message reply bug this morning. Please log out, refresh your page and log back in.
Thank you,
teamtrue2ReactReply - ST
Aug 11, 2019Nope, still not working. Cleared and restarted the browser. Tried with other browser. Tried on another machine. There is still something worng on the server side...
ReactReply - FL
Aug 11, 2019Im seeing the recipient read mine, but I dont get theirs. Maybe they dont get mine, but the site is checking them off anyway. Also, all the spaces between paragraphs are gone.
ReactReply - DA
Aug 12, 2019Logged out. closed all browsers and logged in from scratch. It is not working for me. I get the message sent box but the message appears to be lost. I had no idea email was not working so I have wasted ages writing to friends last night and today :-(
ReactReply - STAug 12, 2019
Yes, I just tried it again in firefox and chrome. I have never been on the site on chrome before.
I put in my reply message. Click send. The message "message sent" appears. But then, when the chat history with my contact is being reloaded my reply is not there.
When I change to "sent messages" the message is not there.
The last message there for me is from 4 days ago. I tried to sent at least 10 or so messages since then.ReactReply - MEMemberAug 12, 2019
Ok, looks like there were a few issues with the reply area. I believe I've got them all wrapped up and fixed. If you could confirm that I'd appreciate it.
ReactReply - STAug 12, 2019Okay, thanks for taking care of this issue!
Now, it works more or less:
When I reply it will show the "message sent" box and then go back to the messages overview. When I then go into the chat with my contact again, i see that the history has my reply included.
I think it would be better, if we had the old behaviour where it was reloading the chat history with the contactand showed your reply. So, you could be sure it was sent. Also, in the "sent messages" area the message now appears again.ReactReply - JO
Aug 12, 2019im having trouble deleting my messages and having hem stay gone. every time i delete they keep coming back
ReactReply - BA
Aug 13, 2019Nope, still broke. I-phone is the platform. Message says sent, but goes to ???? Not in sent folder.
ReactReply - TETeamTrue2Original PosterAug 13, 2019
Can you please try logging out, refreshing the page and logging back in. I just tested this on a I Phone and it works properly for me.
teamtrue2
ReactReply - MEMemberAug 13, 2019
I replied to a message in the last hour and I just now looked and nothing is in the sent box. No evidence of every sending it. Don't know if they got it or if they just haven't replied.
Later,
ReactReply - FLAug 13, 2019[quote]I replied to a message in the last hour and I just now looked and nothing is in the sent box. No evidence of every sending it. Don't know if they got it or if they just haven't replied. Later,[/quote] Same for me.ReactReply
- EM
Aug 13, 2019hi i was sending message a while go and now have to enter a code ?
ReactReply - MEMemberAug 13, 2019
This is still not working !!
we are paying for a service and we are facing issue every time, this is not a normal way to ensure clients.
Can someone fix it ASAP !ReactReply - MEMemberAug 13, 2019
System is testing fine across platforms, so I believe it's a caching issue. There may be an old javascript file cached on your computer. I've purged the CDN. Please clear your cache and let me know if it's still an issue
ReactReply - JO
Aug 13, 2019[quote] I think it would be better, if we had the old behaviour where it was reloading the chat history with the contactand showed your reply. So, you could be sure it was sent. Also, in the "sent messages" area the message now appears again.[/quote] Yes I think this would be much better. When sending a message the page would refresh as soon as you hit sent and the new reply would be at the top of the list in the message window. One other tiny problem, is anyone else seeing the "number notification" at the top of their screen when they log in bu when i click it ALL my messages are being shown as unread??? Only the new messages number is being showing in the notification tab but when i click that tab the drp down list is all UNREAD messages.ReactReply - FLAug 13, 2019[quote]System is testing fine across platforms, so I believe it's a caching issue. There may be an old javascript file cached on your computer. I've purged the CDN. Please clear your cache and let me know if it's still an issue[/quote] From what you write, it seems JS files don't get new names as they are updated. If each had a unique name (for example, date added to it), old cached files should not be a problem, as they wouldn't be accessed.ReactReply
- MEMemberAug 14, 2019
There is a querystring variable that should force an update, but sometimes it just doesn't
ReactReply - BAAug 14, 2019
Still no worky, I power cycled the I-Phone and tested again. Message shows sent but does not show in the sent list. No indication that it failed.
ReactReply - MEMemberAug 14, 2019
Power cycling will not clear your cache
https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/
ReactReply - BAAug 16, 2019
Manually cleared my cache, still broke. I can message from their homepage but not my homepage message app. I do recieve messages. I- phone platform.
ReactReply - PP
Aug 18, 2019I have the same problem. I send a message, it says it was sent successfully, but it doesn't show in the list of sent messages. I've tried Microsoft Edge, Chrome and Safari on different devices.
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