Thumbnails won't expand

I am a paid member, but I have not been able to expand any thumbnails since before October 1. I have tried on multiple devices. Nada.
I have tried to create work tickets (also on True Swinger, as both stopped at the same time....right when I got emails that I needed to make payments, although I am on autopay) and my only response was "our records show that your account is all paid up" then asked me some questions
I responded with a detailed description....and got no reply. 6 weeks is too long trying to get a response.
I am sorry, but I have seen this before, as long as they have your money, there is no more assistance... the membership grows, then the site has to close as people leave in droves because of technical problems and poor customer service.
This saddens me. I like these sites. They have helped me immensely. I am paid until January on both sites. Autopay is now off. I will delete them February 1 if I cant get a reply.
Does anyone have any advice?