Videos no longer viewable

Replies

• JO

  

  John

  Nov 24, 2018

  Looks like it's a security issue. What limited troubleshooting I can do, when you try to play the video, you get access denied.

  John aka cobeachbum

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• TE

  

  TeamTrue2

  Nov 26, 2018

  Are you having issues trying to download videos or view them?

  I tested this an am having no issue viewing videos. If you are having issues still what desktop, O/S and web browser are you using?

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• ST

  

  Sir Tink

  Nov 26, 2018

  I am having that issue too.

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• JO

  

  John

  Nov 27, 2018

  [quote]Are you having issues trying to download videos or view them?I tested this an am having no issue viewing videos. If you are having issues still what desktop, O/S and web browser are you using?[/quote]
  
  
  Viewing. The displayed error is "filetype not supported". The underlying code indicates unable to access the file.
  
  Are you testing as an administrator or a joe user? The error leads me to believe us mortal users do not have proper security rights to access the video(s).
  
  Oddly, I can view my own video both while editing my profile and while viewing it as a searched user. I can also view it directly by URL whether logged in or not. Since it is beyond the 6th media file in my profile, I can not test from another user. Is the URL I see within my own profile different from what other users see? i.e. is the file saved multiple times under different file names?
  
  For other users video media (otherwise accessable):
  
  When viewing media within a profile, for videos, you get the "Media not found" picture, but it is hyperlinked. When you click on it, you get the enlarged "Media not found" picture with the arrow in it to view the video. Clicking on that gets you the "This type of video file isn't supported" error.
  
  If you try and access the video file directly you get this:
  
  MS Edge:
  
  
  AccessDenied
  Access Denied
  211AC44B111BBD3A
  wGXa5FcGLthupyVuOKPeqci9vzquOZwofKcPNWVnW729qaW571tlB3m9CuQonJcbdTtOVsGLjwU=
  
  
  IE Explorer:
  
  The website declined to show this webpage (403)
  
  Chrome:
  
  This XML file does not appear to have any style information associated with it. The document tree is shown below.
  
  AccessDenied
  Access Denied
  169EF4C8194DFB32
  
  VpJmf/X7EFGftmdiFZHHF43vrt4XUMnd5N24D5nLAb/x39WZHigmmeUjzb0s6jG9hYmtvG9XSj4=

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• TE

  

  TeamTrue2

  Nov 28, 2018

  Thank you! This is information we can work with.

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• JO

  

  John

  Nov 28, 2018

  The good news: Viewing videos issue is fixed.

  The bad news: In the process of fixing it, an old issue of the "join" and "Login" icons not appearing has reappeared for Edge and IE. Chrome seems unaffected.

  The good news: It should be an easy fix, as it is an old (and known problem).

  John aka cobeachbum

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• JO

  

  John

  Nov 28, 2018

  The Edge and IE problem of not displaying the "Join" and "Login" icons has been resolved. Not sure if it was a TN problem or an internet problem since I had issues with other web pages too (Pages not loading and/or not displaying parts or all of the page, Auto-login not working on some pages - it was kinda weird).

  Everything seems to be working now though.

  John aka cobeachbum

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